Please note that enrolment on our courses is subject to the following Terms and Conditions:

Payments

All payments for our online and weekend courses must be made in full either by Debit/Credit Card, PayPal, Bank Deposit or by Bank Transfer. Once we receive payment you will be sent an email with confirmation details of the payment and instructions on how to activate or start your course.

Completing the Course, Validity and Certificate

All our courses are graded by continuous assessment. A qualified TEFL tutor will mark your answers and is available if you require any further help. Your final award is graded on the following scale: A, B or Pass. You will receive the Global Language Training certificate in TEFL/TESOL and written assessment which acts as a reference on successful completion.

You will have 12 months to complete the online course and 90 days to activate your course. On successful completion of any of our courses you will receive a Global TEFL/TESOL Certificate.

Failing the Course

You have a total of 3 attempts at all assignments and tests on our online courses. If you fail any of the assignments and tests, you fail the course.

If you do not attend both days for the weekend course, you fail the course.

Your Trainer

Online courses: You can contact your trainer at any time by email. For general questions your trainer will reply within 48 hours (Monday to Friday). For feedback on assignments your trainer will respond within 5 days (Monday to Friday).

Prices

Global Language Training reserves the right to change any of the prices, services or other particulars contained on the website at any time.

Non-native Speakers

All non-native speakers should have a complete command of the English Language in order to enrol on our course. If you are unsure of your English Language level please contact us for a test. If at any time during the course your Trainer feels that you do not have enough knowledge of the language he will refer the case to the Academic Director who will review the case and make a decision on the continuation of the trainee. If the trainee does not fulfill the language requirements he may be failed and no refund provided.

Course Response Times

Online courses: A trainer will respond within 5 working days to any of your academic queries or assignments. We can be held responsible if we fail to contact you within 5 days due to an incorrect or cancelled email address or a change of telephone number.

Transfers of Courses

Online courses: If for any reason you do not wish to continue with the course you may transfer your course to a friend for an administrative fee of £10 subject to the following conditions:

1. You can transfer the course within 2 months of the date of enrollment.
2. You must confirm by email notification of transfer with details of the new trainee.
3. You must not have submitted any assignments for marking.
4. The new trainee is at least 18 years of age.
5. The new trainee will commence the course from the beginning.

If two months have passed we can still do the transfer for a fee of £20. However, the above points c,d and e will apply.

Weekend courses cannot be transferred.

To request a transfer for an online course please email This email address is being protected from spambots. You need JavaScript enabled to view it. .

Cancellation& Refund Policy

Online course: If for any reason you do not wish to continue with the course and you notify us within 7 days from the date of purchase you will be entitled to a full refund. You will receive the refund within 14 days.

Weekend courses:

Weekend courses fees are subject to a non-refundable £45 deposit, which will be retained by Global Language Training should the trainee decide to cancel his/her participation in the course. You will not receive a refund if you cancel the course 8 days prior to the course commencing.

Global Language Training reserves the right to cancel your booking or make changes to your booking dates. If we cancel the course due to not having the minimum number of participants, we will provide a full refund of monies paid for the course within 5 days.

In the rare event of a Global trainer being unable to attend due to illness, transportation problem or other unusual circumstances beyond their control, the weekend or In-class course may be cancelled. Global TEFL will try to provide an alternative trainer if possible. This may not always be possible. Refunds of any fees paid will be made within 5 days but no liability shall be taken for travel or accommodation costs or expenses.

Weekend and In-class course date changes:

All changes need to be requested two weeks prior to the course date for a fee £20. Any changes within two weeks from the date of the course will not be accepted.

Complaints

Should you have a complaint please email This email address is being protected from spambots. You need JavaScript enabled to view it. immediately, providing us with much details as possible. We will acknowledge receipt of the complaint immediately and we will aim to resolve the matter within 21 days.

Data Protection Act 1988

In order to register and receive or use the services on our website, you will be required to submit some personal information, such as your name, your postcode and email address.

We have a legal duty to ensure that we keep your personal data safe and secure, in accordance with the Data Protection Act 1998. We will not share your personal information with anybody else without your knowledge, unless we are required by law to doso.

For more information please see our Privacy Policy.

Acceptance of Terms and Conditions

By ticking the relevant box on the website you are agreeing to accept all these conditions.

Voucher Deals

1. Cancellation& Refund Policy:Courses are not refunded by Global Language Training if they were purchased through a voucher deal company such as Groupon, Wowcher, Living Social, etc. For a refund please contact your voucher deal company.
2. If your voucher has expired you still have 14 days to redeem from the date of expiry. If the 14 days pass then you will incur a re-activation fee of £20. To re-activate your voucher please email your original voucher to This email address is being protected from spambots. You need JavaScript enabled to view it. You will then receive an invoice to make payment. On receipt of payment we will send you instructions on how to redeem your voucher.
3. For all voucher deal purchases you will receive the same course as if you purchased at full price.